Terms of Service

Action Agent is an AI assistant for licensed real estate agents and brokerages. We provide the Alma voice and chat assistant, an MLS-aware website on your domain, an agentic back-office (CMAs, offer drafting, follow-ups, compliance checks), a referral network, and integrations with the tools agents use. Specific features available to your account depend on your plan; talk to the founder for current scope.

Action Agent is a tool. You are the licensed real estate professional. Every CMA, listing description, offer draft, disclosure, and message Alma generates is a starting point that you must review and approve before it goes to a client or counterparty. You remain solely responsible for compliance with the licensing rules, MLS rules, agency law, fair-housing requirements, and consumer-protection regulations of every jurisdiction you operate in. Action Agent is not your broker, your attorney, or your compliance officer.

You’re responsible for keeping your credentials secure and for everything that happens in your workspace. Tell us right away at info@actionagent.aiif you suspect unauthorized access. If you invite team members, assistants, or transaction coordinators, you’re responsible for what they do too.

You own everything you put into Action Agent: listings, comps, contacts, contracts, conversations, photos. We get a limited, non-exclusive license to host, process, transmit, and display that data only to run the service for you.

You represent that you have the rights and consents needed for every contact, listing, and document you upload. You are responsible for posting any consent disclosures your jurisdiction requires for recorded calls or automated messaging.

You agree not to:

• Use Action Agent to send unsolicited bulk messaging in violation of TCPA, CAN-SPAM, or local equivalents.
• Misrepresent yourself, your license, or the listings you market.
• Violate fair-housing laws, MLS rules, or any term of your IDX agreement.
• Use Action Agent to deceive a buyer, seller, or counterparty.
• Reverse-engineer, resell, or white-label the service without a written agreement.
• Probe for vulnerabilities, scrape, or interfere with other accounts.
• Train competing AI models on the platform’s outputs.

We may suspend or terminate accounts that break these rules or threaten the integrity of the service.

Alma uses third-party models (Anthropic, OpenAI, Google, Deepgram, and others) to generate text, voice, and recommendations. AI output can contain mistakes, missed nuance, or hallucinations. Treat every CMA, draft offer, listing description, follow-up message, and compliance note as a draft. Review it. Edit it. Approve it. Then send it. You are accountable for what goes out under your license.

When you connect an MLS or IDX feed, your use of that data is bound by your agreement with the MLS or IDX provider, including display rules, attribution, and refresh schedules. Action Agent helps you comply — we don’t override your MLS’s rules. The same goes for e-signature, calendar, CRM, payment, and messaging integrations: your use of each is governed by the provider’s own terms. You may bring your own API keys for any integration; otherwise platform-default keys apply within their respective limits.

Agents on Action Agent can send and receive referrals through the platform. You agree that referrals must comply with RESPA, your state’s real estate licensing law, and the rules of any cooperating MLS or board. Default referral splits and any deviations are recorded in the platform; you and the receiving agent are responsible for confirming that arrangement and disclosing it to your respective clients as your jurisdiction requires.

Paid plans are billed monthly or annually in advance. Fees are non-refundable except where law requires. We may change pricing for future billing terms with at least 30 days’ notice. Taxes are your responsibility unless we’ve agreed otherwise.

If a payment fails, we may suspend the workspace after a reasonable cure period. Persistent non-payment can lead to termination and data deletion at the end of the retention window.

We target high uptime — planned maintenance and forces outside our control excepted. Support is by email. Larger team and brokerage plans may include written response-time commitments. We support in English and Spanish.

Action Agent — the platform, source code, trademarks, Alma’s name and likeness, and the documentation — is our property or licensed to us. These Terms don’t grant you any license to our IP beyond the right to use the service. Your data stays yours.

You can cancel anytime from the dashboard or by emailing info@actionagent.ai. After cancellation you have 30 days to export everything; after that we permanently delete it (except records the law requires us to keep). We may terminate or suspend accounts for material breach, persistent non-payment, or legal reasons. Sections that should outlast termination (IP, liability, indemnity, governing law) will continue to apply.

The service is provided “as is” with no warranties beyond what the law requires. To the fullest extent allowed, our total liability for any claim is capped at the fees you paid us in the 12 months before the claim. We’re not liable for indirect, incidental, consequential, or punitive damages, or for lost profits, lost commissions, or lost data.

You agree to defend and indemnify Action Agent against third-party claims arising from your data, your use of the service in breach of these Terms, your real estate practice, or your violation of any law or third-party right.

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Miami-Dade County, Florida, and you consent to that jurisdiction.

We may update these Terms when the platform or the law changes. Material updates will be emailed and posted in the dashboard at least 14 days before they take effect. Continued use after that means you accept them.

Questions about these Terms? info@actionagent.ai · +1 (954) 906-9919 · Miami, FL, USA.